Claims Assistance

Claims Assistance

Let us manage the process for you to ensure you get your maximum entitlement

If the time comes when you do need to lodge a claim – whether transport, business, civil and earthmoving or personal – we can guide you through the process. As well as saving you time and stress, we will also work hard on your behalf to ensure you get your maximum entitlement.

We have over 18 years of experience helping customers successfully lodge and process claims. As well as benefitting from priority access, we also understand specific policy benefits and wordings – which are not always clear. In addition, as a member of Steadfast, Australia’s leading network of insurance brokers, we have the influence to negotiate more successfully on your behalf.

We provide assistance with the following:

  • Lodging a claim
  • Preparing claim information (details of the loss or incident as well as those involved)
  • Negotiating with and chasing insurers


It’s important that you notify us about the loss or incident as soon as possible so we can action your claim quickly –  we are available day and night, seven days a week. This will help us minimise any delays as well as any further possible damage that might occur as a result of the incident or event.

Where the event or incident puts you out of action – whether for a short or prolonged period of time – we will also help ensure you get adequate coverage for any demurrage/downtime experienced as a result of third party action.

In the event of  a claim being made against you, do not admit liability until you have spoken to us. We can offer you guidance and notify your insurer on your behalf in order to activate any attached policies to help you defend or pay a claim.

Need to make a claim? Call us today on 0429 000 156.